Process Support


All policies and audits are processed out of our Charlotte, NC office by a team of experienced underwriting, premium audit, and quality control support staff led by technical experts in every line of business. We are committed to delivering the highest quality products to you in a timely manner.

Our actual performance for 2013 included:

  • Issuing 95% of our policies within 35 days of the effective date
  • Processing and billing audits to our producers on average 73 days following the policy expiration

For all policy service or premium audit inquiries please contact:

  • Policy Service
    Jennie Elliott, Senior Manager, Business Operations - (704) 759-2181 or via email at

  • Premium Audit
    Susan Reed, Supervisor - (704) 759-2136 or via email at


Copyright for Sompo America 2014